Customer Service
Provide culturally aligned, locally rooted customer support with multilingual proficiency, faster issue resolution, and deep market understanding—building trust, credibility, and long-term brand loyalty
Build trust, improve response times, and enhance the overall shopping experience for Saudi-based customers.
Faster Response Times
Resolve customer inquiries and issues more quickly with a team operating in the same time zone.
Language & Cultural Alignment
Arabic-speaking agents with local cultural understanding create more relatable and trusted interactions.
Stronger Customer Trust
Local support presence signals commitment to the market and builds confidence in your brand.
Higher Satisfaction & Loyalty
Personalized, responsive service improves the overall experience and drives repeat purchases.
Better Resolution of Local Issues
Quickly address region-specific concerns like local payment methods, delivery timing, or return logistics.
Support for Local Campaigns
Customer service teams can align with promotions, sales, and peak periods unique to the Saudi market.
Improved Conversion Rates
Responsive support during the buying journey reduces drop-off and boosts conversion at checkout.
Seamless Return & Exchange Handling
Local reps can manage return questions and coordinate with local logistics for smoother processing.
Support Locally, Build Loyalty, Win Trust
Deliver a superior customer experience with local, Arabic-speaking support teams based in Saudi Arabia. Strengthen your brand’s reputation, increase satisfaction, and turn buyers into loyal advocates.
Contact Us For Further Assistance
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We’re always happy to showcase what our customers have to say about us. Here are only a few testimonials and opinions we’ve gathered.
Ollkom is a fantastic partner for Al Majed Oud's eCommerce store, offering speedy delivery and effective responsiveness.
Omar Alzwaid
E Commerce Director, Al Majed Oud
We're proud to partner with Ollkom, a national company, for a lasting relationship. Ollkom was honored for its logistical support and role in the Made in Saudi Arabia exhibition's success.
Faisal Almaghlouth
General Manager, Saudi Made
Ollkom is a significant logistics partner and a key player in our success. Their professionalism, rapid growth, and swift delivery and response set them apart from competitors.
Naif AlSubaie
Marketing & Digital Marketing Manager, Wopow
One of the best companies I’ve ever worked with; responsive and creative marketing solutions.
Musaid Bin Khamees
Marketing Manager, STCpay